Hours: 9am - 5pm EST, M-F, (800) 836-5303

Returns

We want you to be happy with your purchase from First Quality Music. We make every effort to provide the best merchandise available to suit the needs of the discriminating player. We realize, however, that some items, for whatever reason, may not suit the purposes for which they were purchased. We are happy to provide refunds, credit or exchanges on our merchandise, subject to the following terms:

General Merchandise

With the exception of the items listed below, merchandise purchased from First Quality may be returned for refund, credit or exchange within 10 days from date of receipt, provided it is in fully salable condition and returned with all packaging and accessories. If you need to return an item, call First Quality at (800) 836-5303 (International: [502] 365-5022) for a return merchandise authorization (RMA) number prior to shipping any merchandise. This number must appear on the outside of any packages returned to us and on a copy of your original invoice. Please repack all merchandise securely; we cannot be responsible for items damaged in transit from you to us. We strongly recommend insurance for all items of significant value. In the event of defective merchandise that is covered by a manufacturer’s warranty, we may ask you to contact the manufacturer directly if that seems to be the most expeditious way to resolve the problem. In cases involving dropshipped items, we will normally ask you to return the item directly to the manufacturer. Generally, unless an item was incorrectly shipped by us or is defective, the customer is responsible for return shipping and insurance charges. All items returned or refused including those that qualify for promotional free shipping will be subject to original outbound shipping charges.Items returned without a return merchandise authorization (RMA) and/or without just cause will be charged a 15% restocking fee.

Instruments

All instruments, except custom instruments built to the customer’s specifications or stock instruments modified at the request of the customer, sold by First Quality Music are subject to a 72-hour evaluation period, beginning at the time of confirmed delivery. Instruments may be returned during that period for any reason, provided they are in their original delivered condition. You must contact us for a return merchandise authorization (RMA), repack the instrument securely in its case or gigbag with all accessories included, and ship the instrument to us prepaid. We strongly recommend that you ship the instrument insured for its full value, as we cannot assume responsibility for damage incurred in shipment. Custom instruments, instruments which have been modified by the customer or any agent of the customer, or by us at the customer’s request, and instruments with damage not properly reported at the time of receipt, are not returnable. We reserve the right to repair any instrument returned with damage from excessive handling or other defect attributable to the customer that would render it, in our sole judgment, unsalable as new, and charge the customer for such work and/or reduction in selling price. Instruments returned after the 72-hour evaluation period, or without a return merchandise authorization (RMA), may be refused or charged a 15% restocking fee. Unless an item was incorrectly shipped by us or is defective, the customer is responsible for shipping and insurance charges in both directions.

Recordings and Videos

Videos, DVDs, CDs and cassettes, including those included as part of instructional packages with books, may be returned through our normal return procedures if they are unopened and in their original condition. Any video, DVD, CD or cassette whose factory seal has been broken can only be exchanged for the same title (and same format) within 10 days if it is defective. You’ll need to contact us for a return merchandise authorization (RMA) before you send back a defective title, and you’ll need to identify the defect (what the defect is and where it occurs) so we can follow up with the manufacturer. Vintage recordings may contain extraneous noises and other irregularities that were normal for the medium in which they were originally recorded; these artifacts do not constitute defects.


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