Hours: 9am - 5pm EST, M-F, (800) 836-5303

Shipping Policy

Approximate UPS/USPS Shipping, Handling & Insurance Charges for Continental U.S. (AK & HI via USPS)

Total amount of goods ordered
Shipping Cost
$0.00 to $50.00 $6.95**
$50.01 or more $8.95**
Instruments $35.00 (Does not Include Upright Basses)
All Oversized Items (Cases, Amps, etc.) Regular Shipping Rates
+$20 PER MANDOLIN/FIDDLE CASE
+$35 PER ALL OTHER CASES
** Offer not valid on some oversized items. Shipping charges apply only to the Continental U.S. (which excludes Hawaii, Alaska, and U.S. Territories outside the contiguous 48 states).

Approximate UPS 2nd Day Shipping, Handling & Insurance Charges for Continental U.S. (AK & HI via USPS)

Total amount of goods ordered
Shipping Cost
$0.00 to $50.00 $19.95
$50.01 to $99.99 $20.95
$100.00 to $199.99 $21.95
$200.00 to $399.99 $23.95
$400.00 to $599.99 $25.95
$600.00 to $999.99 $27.95
$1,000.00 or more $29.95
All Oversized Items (Cases, Amps, etc.) INQUIRE **

**Some oversized items have weight specific shipping built in and may show a different price during checkout.

Shipping Address Policy

When an order is shipping to a different address than the billing address, we require that all the credit card information be verified with the issuing bank. Contact your credit card company and let them know that you would like to add an alternate or authorized address. If your credit card company does not allow this, simply have them list the address in your account notes or memo area. This will help avoid unnecessary delays in processing your order. If the alternate address provided to us during checkout is NOT authorized by the issuing bank, we will not ship your order to any location other than your verified billing address. This policy protects all parties from unauthorized card use. Please note that shipping to an alternate address can cause a slight delay in the ordering process.

We may also require a phone conversation to those who purchase a high priced item. We’re commited to the security of our customers and their accounts, and we are making every effort to prevent credit card fraud.

International Shipping Policy

We will NOT be held responsible for the failure of delivery by other countries’ post offices. Once the package has left the USPS and entered customs, we have fulfilled our part of the delivery and will not reimburse customers shipping charges should the package not be delivered for any reason. If you have any questions, call us at 1-800-635-2021 or feel free to email us at info@fqms.com.
Orders shipped outside the Continental U.S. DO NOT qualify for any FREE shipping promotions (i.e. Free shipping over $199).
Total amount of goods ordered Regular Shipping
$0.00 to $100.00 $30.00
$100.01 to $200.00 $45.00
$200.01 to $500.00 $65.00
$500.01 or more $75.00
All Oversized Items (Cases, etc.) INQUIRE **

Oversized Item Shipping Policy

Oversized items (i.e. instrument cases,  etc.) purchased from our website have shipping options available to them during the checkout process. Some are based on price, but others may have weight specific charges. If you order two or more oversized items, you will be charged oversized shipping for EACH item.
All prices shown above are subject to change without warning and apply only to web orders. For shipping prices on other methods of ordering, please refer to our order form or call us at 1-800-635-2021.

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